FAQ – Answers to your Questions

FAQs

FAQ

Bobbins and Bolts is an online and bricks and mortar store that was established in 2015 and is based in Harrogate, North Yorkshire.

Our address is 148 Kings Road, Harrogate, HG1 5HY and our regular opening hours are Tuesday to Friday 9.30-3 and Saturday 10-4. We are closed on Sundays and Mondays. We also open some evenings but this is for classes only. Over bank holidays and school holidays, our ours may vary so please check our visit us page or google before travelling to see us.

There is free parking outside the shop but this is for 1 hour only and we will not be held accountable for any parking fines incurred when visiting the shop. If you are visiting for a class, there is ample parking on side streets but please be mindful of our neighbours. Alternatively, the 2a and 2b bus services pass the shop regularly and there is a stop very near to us so why not use public transport? We are also just half a mile from the town centre if you are able to make the short walk!

Shipping and Delivery

Our shipping is free to the UK mainland for orders over £25 and £3 for orders of £24.99 or below, using Royal Mail. If the dimensions of your order are larger than Royal Mail large letter size then we will ship via courier. The courier may change depending on the market rate at the time of dispatch but is typically Hermes or Collect Plus. You can choose to have next day delivery before 1 pm to the UK by selecting this at checkout for £9. Alternatively, if you are local to the shop, you may select to collect your order in person for free. You will need some form of ID and your receipt in order to collect your order. Orders will be kept for 7 days after they are placed and after this time if we cannot contact you, we will return your order to stock and refund your payment.

If you are not based in the UK, checkout will automatically calculate shipping for patterns only at £4.00, or for fabrics or mixed packages at the international flat rate of £7.50. Parcels are sent using Royal Mail International Standard rate and may take up to 7 days to reach European destinations, although this is usually much faster.  We cannot be held responsible for any customs charges incurred when shipping internationally, so please check before ordering if you risk incurring these charges.

Your package will be shipped in a biodegradable recycled plastic envelope or padded envelope for patterns to minimise damage during shipping. You will be emailed to confirm that your order is on its way.

Although we keep proof of postage for all items, we cannot accept responsibility for items lost in the post. Royal Mail does not consider a parcel to be lost until it has been missing 15 days in the UK, 20 days in the EU and 25 days for the rest of the world. Please contact us if your order does not reach you in this amount of time from the confirmed dispatch date.

For all items in stock, we will ship within 48 hours of an order being placed from Monday to Saturday and in most cases, orders will be shipped on the same day if they are placed before 2 pm. All orders placed between 2 pm on Saturday and 9 am on Monday will be posted on Monday wherever possible, with the exception being public holidays.

Purchasing

While we aim to provide you with an accurate representation of colour by providing high quality images which are usually provided by the fabric manufacturer, they may appear slightly different to in real life. For this reason we do not recommend that you use the website images to colour match. We ask that you contact us at [email protected] if you require any help or advice on colour matching. Small samples are available upon request.

We aim to give you as many details on the products that we have in stock to help you choose the right product for your needs. If you require any clarification then please contact us on the above email address.

All prices are shown in Pounds Sterling unless you have selected otherwise.

Products that are selected will be added to your cart and quantities can be amended before checkout. Please check these carefully before paying. When you are ready to pay you will be redirected to either the PayPal payment gateway or prompted by Stripe depending on the options you select. These methods are both secure and not operated by Bobbins & Bolts Ltd. We do not receive any of your payment details ourselves.

We will ship to the address that you provided at the time of ordering and not the billing address provided by Paypal etc. as we do not receive the data that you provide to these external payment gateways.

Acceptance of your order

Completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services from us. Acceptance of your order takes place when we dispatch the product or products or upon commencement of the services that you ordered from us. No contract will be formed between us as the suppliers and you as the customer until that point.

As soon as you place your order, the system will automatically email you to confirm that it is being processed. If we are unable to fulfill all of the goods that were ordered at the price we stated, we will not process your order, will inform you via email and telephone if you have provided those details at checkout, and refund you any money already paid as soon as is reasonably possible.

Unfortunately at present, we are unable to sell to the US and Canada for insurance purposes.

Fabrics

Fabric is cut in 10cm increments across the width of the fabric unless otherwise stated, with the minimum amount being 30cm.  Multiple quantities will be cut continuously whenever possible and we will contact you before dispatching your order if we are unable to provide a continuous length. If you would like to order a metric fat quarter for quilting use, please contact us when you order. This may not always be possible depending on stock levels.

Pre-washing is a personal choice but it is recommended that your fabric is pre-washed according to manufacturer’s instructions, especially if the fabric is a bright or dark colour or if there is any linen content in your fabric. Fabrics may shrink at first washing and we cannot accept responsibility for any fabric shrinkage. All shrinkage amounts quoted are estimates provided by the manufacturer.

Fabrics and fabric based products sold by Bobbins & Bolts Ltd are intended for decorative use only and should not be used in toys and children’s nightwear.

Scissors and Rotary Cutters

You must be 18 years or older to purchase rotary cutters of scissors. By accepting our terms and conditions when you purchase our scissors or rotary cutters, you are confirming that you are of the legal age to purchase these products.

Returns Policy for Online Sales

Cut fabrics, ribbons and trims as well as magazines and books are non-returnable unless they are defective.

If your goods arrive damaged, please contact us via email at [email protected] and we will advise you on how to proceed. Wherever possible we will send replacement goods at no extra cost within 48 hours of damaged goods being received by us. If it is not possible to provide a replacement, we will reimburse you for the damaged product. All returned items must be accompanied with a description of the damage.

Pre-packaged goods can be returned for an exchange or refund if unopened and in their original condition within 7 days from the goods being received by you. In these circumstances the customer is responsible for any associated shipping costs. We cannot be held responsible for items that are lost or damaged in transit.

For returned goods requiring a refund, the order will be processed within 2 working days of the goods being received by us in their original condition including all sealed packaging. Payment will reach you via the same method that the purchase was originally made. We recommend you send any returns by recorded delivery and obtain proof of postage.

Any returns should be sent to:

Bobbins & Bolts
148 Kings Road
Harrogate
North Yorkshire
HG1 5HY

Workshop Bookings and Cancellations

Full payment is required at the time of booking and can be made up to 24 hours before the workshop commences as long as there are places left. If the session that you want to take is full, you may sign up for the waiting list by dropping us an email or phoning. Customers on the waiting list will be given priority the next time a workshop is offered. If you are more than 15 minutes late, it may not be possible for you to take part in the session as it would be unfair to both the other participants and the tutor on the day if the same material has to be repeated.

Before booking a workshop please carefully check your own availability on the session date. If your circumstances change and you are unable to attend, we will endeavour to swap your booking to another workshop or date or provide you with a voucher to be used for a future booking, but only if you give us 14 days or more notice. If you give us less than 14 days’ notice, your place is non-refundable if the space cannot be subsequently filled. There are no catch-ups for missed sessions if the workshop is over more than one session. If you are able to send another person in your place then it is your responsibility to find your own replacement and inform us of who will be attending in your place. Without the place being filled (either by us or yourself) then we will be unable to offer a refund or voucher.

In the unlikely event that we have to cancel a workshop, we will do our best to give you at least 24 hours’ notice and offer a transfer to another date, a voucher to be used at another time or in our online shop, or a full refund. We will not be held liable for any other costs or expenses that you may incur in the event of cancellation by us.

When you book a workshop you will receive a list of materials and tools that are required. These vary from workshop to workshop so please check that you have all the items needed. We only have limited spares of tools on workshop days.

Special Offers

We occasionally have special offers and discount codes advertised in magazines, on social media or emailed out. These offers apply only to full-priced stock and are valid for 4 weeks from the date of publication or the date given on the advert. They are not valid in conjunction with any other offers and cannot be used to purchase gift vouchers or classes unless otherwise specified.

Privacy and Security

We respect your privacy and will not share your data with any other companies.

Our servers are based in the EU, in a secure data centre. All payments are processed by Stripe or PayPal. We do not store any credit or debit card details on this site.

Cookies are used to store your shopping basket information and to collect anonymous information about how people use the site in order to improve the service, using a service operated by Google. In order to manage traffic on the site at busy times, a cookie may be used to ensure that your requests are sent to the correct server, but this data is anonymous.

If you leave a comment on our site you may opt in to saving your name, e-mail address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

We will only collect personal information such as name and addresses when it is voluntarily submitted by our users. It will not be used for any other purpose than to fulfill your specific request unless the individual providing the information gives permission. If you do not use your account for 18 months it may be deleted.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

We occasionally link or display third party information on our website and if a user follows any such links they are leaving this website and no longer governed by this privacy policy.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your e-mail address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Company Information

Bobbins & Bolts Ltd

148 Kings Road, Harrogate, HG1 5HY

Registered company number 09757341

Our website address is: http://www.bobbinsandbolts.co.uk.

We love to hear your comments and suggestions. If you have any, please contact us!

If you have any queries and would rather speak to us, then please call us on 01423 566003