FAQS – Answers to your Questions

FAQs

FAQs

Shipping and Delivery

Our shipping is free to the UK mainland for orders over £20 and £3 for orders of £19.99 or below, using Royal Mail 1st Class. If the dimensions of your order are larger than Royal Mail ‘parcel’ size then we will ship via courier. The courier may change depending on the market rate at the time of dispatch. You can choose to have next day delivery before 1pm to the UK by selecting this at checkout for £8.

If you are not based in the UK, checkout will automatically calculate shipping for patterns only at £3.00, or for fabrics or mixed packages at the international flat rate of £5.50. Parcels are sent using Royal Mail International Standard rate and may take up to 7 days to reach European destinations, although this is usually much faster.

Your package will be shipped in a padded envelope to minimise damage during shipping and you will be emailed to confirm that your order is on its way.

Although we keep proof of postage for all items, we cannot accept responsibility for items lost in the post. Royal Mail does not consider a parcel to be lost until it has been missing 15 days in the UK, 20 days in the EU and 25 days for the rest of the world. Please contact us if your order does not reach you in this amount of time from the confirmed dispatch date.

For all items in stock, we will ship within 48 hours of an order being placed from Monday to Saturday and in most cases, orders will be shipped on the same day if they are placed before 2pm. All orders placed between 2pm on Saturday and 9am on Monday will be posted on Monday wherever possible, with the exception being public holidays.

 

Purchasing

While we aim to provide you with an accurate representation of colour by providing high quality images which are usually provided by the fabric manufacturer, they may appear slightly different to in real life. For this reason we do not recommend that you use the website images to colour match. We ask that you contact us at gemma@bobbinsandbolts.co.uk if you require any help or advice on colour matching. Small samples are available upon request for the cost of postage.

We aim to give you as many details on the products that we have in stock to help you choose the right product for your needs. If you require any clarification then please contact us on the above email address.

All prices are shown in Pounds Sterling unless you have selected otherwise.

Products that are selected will be added to your cart and quantities can be amended before checkout. When you are ready to pay you will be redirected to either the PayPal payment gateway or prompted by Stripe depending on the options you select. These methods are both secure and not operated by Bobbins & Bolts Ltd.

We will ship to the address that you provided at the time of ordering and not the billing address provided by Paypal etc. as we do not receive the data you provide to these external payment gateways.

 

Acceptance of your order

Completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services from us. Acceptance of your order takes place when we dispatch the product or products or upon commencement of the services that you ordered from us. No contract will be formed between us as the suppliers and you as the customer until that point.

As soon as possible after placing your order, we will email you to acknowledge that we have received your order and are processing it. If we are unable to fulfil all of the goods that were ordered at the price we stated, we will not process your order, will inform you via email and refund you any monies already paid as soon as is reasonably possible.

 

Fabrics

Fabric is cut in metric quantities by the quarter metre (metric fat quarter) unless otherwise stated. A half meter will usually be cut across the width of the fabric. To order half a meter, you will need to select 2 quantities and for 1m you will need to select 4 quantities etc. Multiple quantities will be cut continuously with the final quarter metre of any odd-numbered quantity cut as a skinny/long quarter. If you would like to order a single skinny/long quarter please contact us when you order. This may not always be possible depending on stock levels.

Pre-washing is a personal choice but it is recommended that your fabric is pre-washed according to manufacturer’s instructions, especially if the fabric is a bright or dark colour or if there is any linen content in your fabric. Fabrics may shrink at first washing and we cannot accept responsibility for any fabric shrinkage.

Fabrics and fabric based products sold by Bobbins & Bolts Ltd are intended for decorative use only and should not be used in toys and children’s nightwear.

 

Scissors and Rotary Cutters

You must be 18 years or older to purchase rotary cutters of scissors. By accepting our terms and conditions when you purchase our scissors or rotary cutters, you are confirming that you are of the legal age to purchase these products.

Returns Policy for Online Sales

Cut fabrics, ribbons and trims as well as magazines and books are non-returnable.

If your goods arrive damaged, please contact us via email at gemma@bobbinsandbolts.co.uk and we will advise you on how to proceed. Wherever possible we will send replacement goods at no extra cost within 48 hours of damaged goods being received by us. If it is not possible to provide a replacement, we will reimburse you for the damaged product. All returned items must be accompanied with a description of the damage.

Pre-packaged goods can be returned for an exchange or refund if unopened and in their original condition within 7 days from the goods being received by you. In these circumstances the customer is responsible for an associated shipping costs. We cannot be held responsible for items that are lost or damaged in transit.

For returned goods requiring a refund, the order will be processed within 2 working days of the goods being received by us in their original condition including all sealed packaging. Payment will reach you via the same method that the purchase was originally made. We recommend you send any returns by recorded delivery and obtain proof of postage.

Any returns should be sent to:

Bobbins & Bolts

63 Ruston Drive

Royston

Barnsley

S71 4FP

Class Bookings and Cancellations

Full payment is required at the time of booking and can be made up to 24 hours before the class commences as long as there are places left. If the class you want to take is full, you may sign up for the waiting list. Customers on the waiting list will be given priority the next time a class is offered. If you are more than 15 minutes late to a class it may not be possible for you to take part in the class as it would be unfair to both the other participants and the tutor on the day if the same material has to be repeated.

Before booking a class please carefully check your own availability on the class date. If your circumstances change and you are unable to attend, we will endeavour to swap your booking to another class or provide you with a voucher to be used for a future booking, but only if you give us 14 days or more notice. If you give us less than 14 days’ notice, your place is non-refundable if the space cannot be subsequently filled. There are no catch-ups for missed sessions if the class is over more than one session. If you are able to send another person in your place then it is your responsibility to find your own replacement and inform us of who will be attending in your place. Without the place being filled (either by us or yourself) then we will be unable to offer a refund or voucher.

In the unlikely event that we have to cancel a workshop, you will do our best to give you at least 24 hours’ notice and offer a transfer to another date, a voucher to be used at another time or in our online shop, or a full refund. We will not be held liable for any other costs or expenses that you may incur in the event of cancellation by us.

When you book a class you will receive a list of materials and tools that are required. These vary from class to class so please check that you have all the items needed. We only have limited spares of tools on class days.

 

Special Offers

We occasionally have special offers and discount codes advertised in magazines or emailed out. These offers apply only to full priced stock and are valid for 4 weeks from the date of publication or the date given on the advert. They are not valid in conjunction with any other offers and cannot be used to purchase gift vouchers or classes unless otherwise specified.

 

Privacy and Security

We respect your privacy and will not share your data with any other companies.

Our servers are based in the EU, in a secure data centre. All payments are processed by Stripe or PayPal. We do not store any credit card details on this site.

Cookies are used to store your shopping basket information and to collect anonymous information about how people use the site in order to improve the service, using a service operated by Google. In order to manage traffic on the site at busy times, a cookie may be used to ensure that your requests are sent to the correct server, but this data is anonymous.

We will only collect personal information such as name and addresses when it is voluntarily submitted by our users. It will not be used for any other purpose than to fulfil your specific request unless the individual providing the information gives permission.

We occasionally link or display third party information on our website and if a user follows any such links they are leaving this website and no longer governed by this privacy policy.

 

Company Information

Bobbins & Bolts Ltd

63 Ruston Drive, Royston, Barnsley, S71 4FP

Registered company number 9757341

We love to hear your comments and suggestions. If you have any, please contact us!

If you have any queries and would rather speak to us, then please call us on 0113 8151725.