Bobbins and Bolts is an online store that was established in 2015 and is based in Harrogate, North Yorkshire, UK.
Shipping and Delivery
Our shipping is a flat rate of £5 for all orders and they are sent Royal Mail Tracked 48. If the dimensions of your order are larger than Royal Mail large letter size then we may ship via courier. The courier may change depending on the market rate at the time of dispatch but is typically Every (formerly Hermes) or Collect Plus.
Please ensure that you add a mobile number to your order for tracking and redirection options.
If you are not based in the UK, checkout will automatically calculate shipping for international rates. Parcels are sent using Royal Mail International Standard rate and may take up to 7 days to reach European destinations, although this is usually much faster. For outside Europe, we will send via International Economy unless your parcel is particularly lightweight. We cannot be held responsible for any customs charges incurred when shipping internationally, so please check before ordering if you risk incurring these charges.
For orders sent outside of the UK, customs charges can now be applied upon receipt of your order and are the responsibility of the customer. All orders sent outside the UK will be handled by the courier as delivered duties unpaid, which means that the customer is responsible for paying import VAT and customs duties along with any handling fee in the receiving country. These charges will depend on the country, the value and the nature of the item. All customs forms are filled in accurately. Please check before ordering as returned items for unpaid charges may not be refunded.
Your package will be shipped in a biodegradable, water resistant envelope or corrugated card envelope for patterns. You will be emailed to confirm that your order is on its way along with any tracking details.
Although we keep proof of postage for all items, we cannot accept responsibility for items lost in the post. Royal Mail does not consider a parcel to be lost until it has been missing 15 days in the UK, 20 days in the EU and 25 days for the rest of the world. Please contact us if your order does not reach you in this amount of time from the confirmed dispatch date.
For all items in stock, we will ship within 48 hours of an order being placed from Monday to Saturday. All orders placed between 5pm on Saturday and 9am on Monday will be posted on Monday wherever possible.
While we aim to provide you with an accurate representation of colour by providing high quality images which are usually provided by the fabric manufacturer, they may appear slightly different to in real life. For this reason we do not recommend that you use the website images to colour match. We ask that you contact us at firstname.lastname@example.org if you require any help or advice on colour matching. Small samples are available upon request.
We aim to give you as many details on the products that we have in stock to help you choose the right product for your needs. If you require any clarification then please contact us on the above email address.
All prices are shown in Pounds Sterling unless you have selected otherwise.
Products that are selected will be added to your cart and quantities can be amended before checkout. Please check these carefully before paying. When you are ready to pay you will be redirected to either the PayPal payment gateway or prompted by Stripe depending on the options you select. These methods are both secure and not operated by Bobbins & Bolts Ltd. We do not receive any of your payment details ourselves.
We will ship to the address that you provided at the time of ordering and not the billing address provided by Paypal etc. as we do not receive the data that you provide to these external payment gateways.
Acceptance of your order
Completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services from us. Acceptance of your order takes place when we dispatch the product or products or upon commencement of the services that you ordered from us. No contract will be formed between us as the suppliers and you as the customer until that point.
As soon as you place your order, the system will automatically email you to confirm that it is being processed. If we are unable to fulfill all of the goods that were ordered at the price we stated, we will not process your order, will inform you via email and telephone if you have provided those details at checkout, and refund you any money already paid as soon as is reasonably possible.
Unfortunately at present, we are unable to sell to the US and Canada for insurance purposes.
Fabric is cut in 10cm increments across the width of the fabric unless otherwise stated, with the minimum amount being 30cm. Multiple quantities will be cut continuously whenever possible and we will contact you before dispatching your order if we are unable to provide a continuous length. If you would like to order a metric fat quarter for quilting use, please contact us when you order. This may not always be possible depending on stock levels.
Pre-washing is a personal choice but it is recommended that your fabric is pre-washed according to manufacturer’s instructions, especially if the fabric is a bright or dark colour or if there is any linen content in your fabric. Fabrics may shrink at first washing and we cannot accept responsibility for any fabric shrinkage. All shrinkage amounts quoted are estimates provided by the manufacturer.
Fabrics and fabric based products sold by Bobbins & Bolts Ltd are intended for decorative use only and should not be used in toys and children’s nightwear.
Scissors and Rotary Cutters
You must be 18 years or older to purchase rotary cutters of scissors. By accepting our terms and conditions when you purchase our scissors or rotary cutters, you are confirming that you are of the legal age to purchase these products.
Returns Policy for Online Sales
Cut fabrics, ribbons and trims as well as magazines and books are non-returnable unless they are defective.
If your goods arrive damaged, please contact us via email at email@example.com and we will advise you on how to proceed. Wherever possible we will send replacement goods at no extra cost within 48 hours of damaged goods being received by us. If it is not possible to provide a replacement, we will reimburse you for the damaged product. All returned items must be accompanied with a description of the damage.
Pre-packaged goods can be returned for an exchange or refund if unopened and in their original condition within 7 days from the goods being received by you. In these circumstances the customer is responsible for any associated shipping costs. We cannot be held responsible for items that are lost or damaged in transit.
For returned goods requiring a refund, the order will be processed within 2 working days of the goods being received by us in their original condition including all sealed packaging. Payment will reach you via the same method that the purchase was originally made. We recommend you send any returns by recorded delivery and obtain proof of postage.